Pergola White Glove Installation, Demo and Packaging Removal
All weather
Suitable for all UK weather types
Up to 10 years guarantee
For total peace of mind
Fast Free Delivery
Free delivery UK wide*
Dedicated Customer Care
Here to assist you with questions and enquiries
The NUMA White Glove Experience: Seamless, Expert, and Hassle-Free A premium pergola deserves a premium setup. Our White Glove Installation Service is designed for those who value time and professional precision. Our dedicated crews install a high volume of NUMA structures across the UK, providing the specialized expertise required to handle your property and your new pergola with the utmost care.
Expert Coordination & Planning The process begins the moment your order is placed. We will contact you to discuss delivery and provide a short questionnaire to ensure your site is prepared. Whether your pergola arrives in advance or is brought by the team on the day, we manage the logistics so you don’t have to.
Installation Day: Rain or Shine Our teams are committed to completing your project regardless of the British weather. On the morning of your appointment, our technicians will call you 30 minutes in advance of their arrival. Once on-site, they proceed with the precision assembly of the frame, louvres, and integrated systems, ensuring every component is perfectly aligned and secured.
Cleanliness & Demonstration We believe in leaving your home exactly as we found it—only better.
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Packaging Removal: We handle the heavy lifting and the cleanup, removing all boxes and protective materials for disposal.
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The Final Demonstration: Before we leave, the team will walk you through a complete demonstration. We’ll show you how to operate the 95-degree louvres, the integrated LED lighting, and any accessories, ensuring you are 100% comfortable with your new sanctuary.
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Electrical Readiness: For Electric models, as long as your power feed is prepared at the post foot, we will connect and test all motorized features for immediate use.
| Built In Drainage | No |
|---|---|
| Table Type | Rising Coffee & Dining |
Pergola Installation
Once you place your order, we will contact you with an installation questionnaire. Typically, our expert crew will arrive to install your pergola 14 to 21 days after you have completed and returned that questionnaire to us.
Power must be prepared before our team arrives. There is a 1.5m power cable that exits at the foot of the pergola post. We recommend having a certified electrician install a power feed within reach of this point so our team can test the roof, lighting, and any electric blinds on the day.
Our technicians will call you 30 minutes before they arrive and will proceed with the installation come rain or shine. Once the build is complete, the team will remove all packaging, provide a full demonstration of the features, and complete a final sign-off with you.
Yes. If you choose to install the structure yourself rather than using our White Glove service, we recommend a 2-man crew for 3x3m models and a 3-man crew for 3x4m models to safely handle the 1.5mm heavy-gauge aluminium posts.
Full technical drawings, including base dimensions and exact cable exit points for our electric models, can be found in the Dimensions Tab on each product page.
