Numa Terms and Conditions
Whether you are a new client or have engaged with our services previously, by accessing our website and/or making purchases, you enter into a legally binding agreement governed by these Terms and Conditions. The particulars of this agreement are detailed below. While we have endeavoured to provide comprehensive information and minimize the use of technical terminology, the document is necessarily extensive. Should you require clarification regarding any aspect of these Terms and Conditions, our customer service representatives are available by telephone 0161 768 7466 or electronic mail [email protected]
Legal Framework
This website is owned and operated by NUMA, a business unit of NUMA STYLE LTD (16189062 - UK). Throughout this document, the terms "we," "us," and "our" refer to NUMA.
By accessing our website and/or purchasing products or services from us, you acknowledge and agree to be bound by and adhere to the following Terms and Conditions, including any supplementary policies referenced herein and/or accessible via hyperlink. These terms and conditions apply to all users of this website, encompassing, but not limited to, browsers, vendors, clients, merchants, and contributors of content.
Please peruse these Terms and Conditions with diligence prior to accessing or utilizing our website.
Section 1 – Accuracy of Content
NUMA has exercised considerable diligence in the preparation of the content presented on this website, with particular attention to ensuring the accuracy of quoted prices at the time of publication and the equitable description of all products. However, orders will only be deemed accepted in the absence of material errors in the depiction of goods or their advertised prices on this website. All prices are displayed inclusive of Value Added Tax (VAT) unless explicitly stated otherwise, where applicable. For a VAT receipt, please contact us via electronic mail.
Illustrative depictions of items featured on our website are provided for informational purposes only. While every reasonable effort has been made to accurately represent item colours and dimensions, we cannot warrant that all images displayed on your device will precisely reflect the true colour or size of the item upon delivery. The actual colours you perceive will be contingent upon your monitor's display characteristics, and we cannot guarantee the fidelity of your monitor's colour representation to the delivered product. Product packaging may vary from the visual representation. All weights, dimensions, and capacities provided are approximations only.
Whilst considerable effort has been undertaken to ensure the accuracy of product specifications presented on this website, owing to continuous product development through research and design, specifications are subject to alteration without prior notification.
NUMA may, at its discretion, conduct specific promotions from time to time; however, we reserve the prerogative to modify or terminate such promotions at any juncture. All items listed within the purview of these promotions are accurate at the time of listing and are offered subject to stock availability. Any exclusions from a promotional offer will be clearly delineated at the point of order placement.
Section 2 – Online Security
The responsibility for maintaining the confidentiality of your password, account credentials, and all activities transpiring under your account rests solely with you. NUMA shall not be held liable to any individual for any loss or damage that may arise as a consequence of your failure to safeguard your password or account information.
NUMA undertakes considerable measures to ensure that this website is devoid of viruses or defects. However, we are unable to provide an absolute guarantee that your utilization of this website or any websites accessible through it will not result in damage to your computer equipment.
It is incumbent upon you to ensure the availability of appropriate equipment for the secure utilization of this website. NUMA shall not be held liable to any individual for any loss or damage that may be incurred by computer equipment as a result of using this website.
Section 3 – Copyright and Ownership
All rights, including copyright, pertaining to this website, are the exclusive property of or duly licensed to NUMA.
Any utilization of this website or its contents, encompassing the reproduction or storage thereof, whether in whole or in part, for purposes other than personal, non-commercial use, is strictly prohibited without the express written authorization of NUMA. You are expressly prohibited from modifying, distributing, or reposting any material from this website for any purpose whatsoever.
All written, photographic, videographic, design, and audio content featured on the website www.numa-style.com constitutes the copyrighted property of NUMA STYLE LTD and may not be utilized without the explicit written consent of the directors of NUMA STYLE LTD.
Section 4 – Product Availability and Order Amendments
All items are offered subject to their availability. We shall inform you at the earliest possible juncture if the goods you have ordered are unavailable; where feasible, we shall offer a suitable alternative, or a full refund shall be issued forthwith.
You retain the ability to rectify errors in your order up to the point at which you execute the "submit" or "make payment" command on the final page of our ordering process. Alternatively, you may contact our customer service department via the provided telephone number.
Section 5 – Accuracy of Billing & Account Information
We reserve the right to decline any order placed with us. In the event that we deem it necessary to modify or cancel an order, we shall endeavour to notify you by contacting the electronic mail address and/or billing address/telephone number provided at the time the order was placed; it is your sole responsibility to ensure the accuracy of this information. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You hereby agree to provide current, complete, and accurate purchase and account information for all transactions conducted at our store. You further agree to promptly update your account and other pertinent information, including your electronic mail address, credit card numbers, and expiration dates, to facilitate the completion of your transactions and enable us to contact you as required.
Payment will be processed from your designated payment method upon receipt of your order, subsequent to the verification of your payment details.
Fraudulent activity checks are conducted on all orders placed with us. This process involves the verification of details provided during the order placement, including address information. This may necessitate the transfer of your details to a third-party fraud detection agency. On occasion, we may request supplementary information to facilitate the processing of your order. While we shall expedite this process, the dispatch of goods may, in certain instances, be subject to delay.
Should we identify an error in the price of goods you have ordered, we shall inform you at the earliest possible opportunity and provide you with the option to reconfirm your order at the corrected price or to cancel it. In the event that we are unable to establish contact with you, the order shall be treated as cancelled. If you elect to cancel an order for which payment has already been remitted, a full refund shall be issued.
Section 6 – Privacy Information
To facilitate the purchase of goods from our website, user registration is required. Registration entails the provision of the following personal information: (i) your title, name, and address (including the option to save multiple delivery addresses); (ii) contact telephone number and electronic mail address. Registration serves to expedite the ordering process; however, you are not obligated to register until you elect to proceed with an order.
Should you not concur with this privacy policy, kindly refrain from providing your personal details. Comprehensive information regarding our privacy policy is accessible via the provided hyperlink.
Section 7 – Utilization of Your Details
Upon completion of a purchase, and unless you have exercised the opt-out provision during the checkout process, you shall be enrolled in our electronic mail marketing list, through which we shall disseminate information regarding our latest offers, product updates, and business-related communications. You retain the prerogative to opt out of this method of communication at any time. You may also elect to opt in to receive these electronic mail communications irrespective of whether a purchase has been made.
We may further utilize your information for the management of your purchases, such as the transmission of a confirmation electronic mail, and a confirmation of your payment card transactions for goods acquired from us, as well as for the facilitation of goods delivery, which may necessitate the provision of your details to our designated carrier acting on our behalf.
You possess the right to review any personal information that we are maintaining about you or to pose any inquiries by contacting us via electronic mail or telephone.
We do not retain any payment card details. When these are provided to us telephonically, the details are utilized solely for the purpose of processing the authorized transaction amount, following which all records of the details are securely destroyed. In the event of a refund request, our system shall retain the requisite information for a period of six months; subsequent to this timeframe, you may be required to provide the necessary information anew to enable us to process the refund.
Section 8 – Third-Party Hyperlinks
Certain content, products, and services accessible through our Service may incorporate materials originating from external third parties. Hyperlinks to third-party websites present on this website may redirect you to digital platforms with which we maintain no direct affiliation. We assume no responsibility for the diligent examination or comprehensive evaluation of the content or accuracy of such third-party websites, and we do not provide any warranty nor shall we bear any liability or responsibility for any materials, websites, products, or services originating from these external entities.
Furthermore, we shall not be held liable for any detriment or damages incurred in relation to the acquisition or utilization of goods, services, resources, content, or any other transactions consummated in connection with any third-party websites. It is incumbent upon you to meticulously review the policies and operational practices of such third parties and ensure a thorough comprehension thereof prior to engaging in any transaction. Any grievances, claims, concerns, or inquiries pertaining to third-party products should be directed to the respective third-party vendor.
Section 9 – Cookies and Their Utilization
In congruence with prevailing practices among website operators, we employ "cookies." A cookie constitutes a diminutive file deposited by a website onto your computer's persistent storage, enabling the website to retain information pertaining to your preferences and browsing activity for subsequent access. Our electronic ordering system utilizes a cookie to assign a unique identifier to your computing device, thereby facilitating the tracking of your order and the preservation of items within your electronic shopping cart.
You retain the prerogative to govern the utilization of cookies on your computer and may enable or disable them at any time through your browser's configuration settings. Comprehensive details regarding our cookie usage are available in our full Cookie Policy, accessible via the provided hyperlink.
Section 10 – Fixed Sum Credit
Supplementary details and the user terms stipulated by Klarna or other providers may be accessed via the provided hyperlinks. General information concerning Klarna's and others services is also available at the aforementioned location. The handling of your personal data is conducted in accordance with pertinent data protection legislation and the stipulations outlined in their privacy statement.
Section 11 – Delivery Schedules and Associated Charges
Delivery charges are variable, contingent upon the nature of the products ordered and the delivery service selected, and are non-refundable. The applicable delivery charges will be clearly itemized during the checkout process. Any reference to complimentary delivery or expedited delivery services is contingent upon the specific products ordered. Should either of these options be desired, it is incumbent upon you to verify the eligibility of the product under these terms.
We undertake all commercially reasonable efforts to effectuate the delivery of goods within the estimated timeframes; however, occasional delays are inherently unavoidable due to unforeseen circumstances, and all goods and products are offered subject to their continued availability. We shall not be held liable for any delays, consequential loss of time, or financial costs incurred as a result of delayed delivery.
NUMA shall bear no liability for any delay or failure to deliver products within the estimated delivery schedules. We shall not be held liable for any delays, consequential loss of time, or financial costs incurred as a result of delayed delivery. In the event of a purchase intended to replace existing goods, we further recommend that you refrain from disposing of your existing goods until your new order has been received and inspected for any potential damage.
Should you specify at the point of purchase that an order may be left with a neighbour or at a designated location around the property, you thereby acknowledge and agree that the goods may be delivered without the requirement of a signature and shall be left at your sole risk. We shall not be held liable for the security of the goods subsequent to their delivery by the courier.
In the event of attempted deliveries of non-palletized items where no response is received, our designated carrier shall undertake a reasonable number of attempts to re-deliver the goods. Should these attempts prove unsuccessful, the goods shall be returned to our premises, with any additional costs incurred being levied against you. Should you request a subsequent re-delivery, you shall be liable for the payment of an additional delivery charge.
In the case of palletized items, you shall be obligated to accept a mutually pre-arranged delivery time and date ("Scheduled Delivery") and shall be responsible for ensuring that (i) adequate and precise delivery instructions are provided, (ii) appropriate access is available to the delivery personnel and their vehicle, and (iii) you, or a responsible adult acting on your behalf, are present to accept the delivery. In the event of a failed delivery attempt attributable to your failure to meet the aforementioned responsibilities or for any other reason whatsoever, we reserve the right to:
1.1 levy a charge for the unsuccessful delivery attempt; and 1.2 levy a charge for the costs (including insurance) associated with the storage of the Goods until actual delivery; and 1.3 levy a charge for a re-delivery, if applicable.
Any charges imposed under this clause are for the provision of an additional service and are non-refundable.
White Glove Assembly services are available only within specific geographical areas. The provision of this service may result in an extension of the anticipated delivery timeframe, particularly during periods of high demand. While we shall endeavour to adhere to the estimated delivery date, this is contingent upon vehicle availability. When electing our White Glove Assembly service, please be advised that, unless explicitly instructed otherwise, we shall assume the right to post photographic representations of the assembly service and the assembled furniture in situ within your designated outdoor space on our website and social media platforms.
In the event that you refuse delivery of an order, you shall be subject to a return administration fee deemed reasonable in accordance with the specifics of the order. Furthermore, the initial postage charges incurred for the dispatch of the goods shall be forfeited to cover the associated administrative costs. These fees shall be deducted from the refund amount, which shall be processed upon the receipt of the goods back at our warehouse.
Section 12 – Modification or Cancellation of Orders
Clients are requested to initiate any modification or cancellation of an order by contacting our customer service department via telephone at their earliest convenience, providing their order reference number and the rationale for the requested alteration or cancellation. While we shall endeavour to accommodate such requests, we are unable to provide an absolute guarantee that any order can be cancelled prior to its dispatch. In the event that an order has not yet been dispatched, cancellation shall be facilitated without incurring any charges. However, if the order has been dispatched or if the client has received the goods, the client shall be liable for a charge predicated upon the direct costs associated with the recovery and/or re-delivery of the goods. We further request that any items pertaining to a modified or cancelled order be returned in their original packaging.
In instances where an item(s) is/are unwanted or has been incorrectly ordered by the client, the responsibility for the payment of return shipping costs shall rest with the client. The item(s) must be returned to us accompanied by a duly completed returns form. All returned goods should be in their original packaging and in the same condition as they were delivered.
Failure to return unwanted items shall result in the imposition of a fee to cover the direct costs of recovery. In such circumstances, the client bears a statutory duty to exercise reasonable care of the goods while they remain in their possession and to ensure that NUMA receives the goods in an undamaged state.
Section 13 – Returns, Defective Goods, and Discrepancies
Upon Delivery: Any discrepancies or faults observed upon delivery must be reported to us as soon as reasonably practicable. While it is preferred that such issues are communicated within 24 hours of receipt, they must be reported no later than 14 days following delivery to ensure the client's entitlement to a full refund for any defective item. Should the packaging exhibit visible damage upon arrival, it is advisable to make a corresponding notation on the delivery documentation prior to acknowledging receipt of the goods.
Missing or Incorrect Items: In the event that an item or component is absent from the delivered order, clients are requested to notify us promptly, ideally within 24 hours of the delivery receipt, but in no case later than 14 days thereafter. Please note that we are unable to accept liability for missing items in cases where the delivery was left unattended at the client's request without a signature.
Upon Assembly: If a component is found to be missing during the assembly of an item, clients are requested to report the specific item and provide a detailed description of the missing part. We shall arrange for the dispatch of replacement goods or parts as expeditiously as possible following the notification of the issue.
Refunds for Defective Goods: In instances where a defect is acknowledged by us and is of a nature sufficiently substantial to warrant a refund, we shall not be obligated to collect the defective product. Instead, we may, at our discretion, request that the client dispose of it in an appropriate manner.
Right to Reject: Pursuant to the Consumer Rights Act 2015, clients possess a legal right to reject goods that are demonstrably faulty or not conforming to their description within 30 days of purchase or delivery. Subsequent to this period, and up to six months from the date of delivery, clients retain the right to a repair or replacement. Should a repair or replacement prove inadequate or the item remain defective, the client shall be entitled to a refund, potentially reduced to account for any usage derived from the goods.
Final Acceptance: Upon the client's acceptance of the goods, typically evidenced by their utilization without the registration of a complaint, the immediate right to reject the goods may be forfeited.
When lodging a complaint concerning defective goods, we may require the submission of photographic or videographic evidence pertaining to any damages or missing components. This is to facilitate a clear and accurate assessment of the reported fault.
In the event of defective goods, we may, at our discretion, offer the client store credit as a form of compensation. Any such store credit shall be applied to the client's account, is non-transferable, and shall be subject to an expiry period of one year from the date of its application. To utilize store credit, clients are requested to contact us via telephone, whereupon our sales advisors will be able to apply the credit to a new order. Alternatively, store credit may be redeemed at any of our showrooms. Clients who are uncertain of their store credit expiry date are advised to contact a member of our customer service department.
All our merchandise is of superior quality and, with proper utilization, should not exhibit any issues beyond eventual general wear and tear. A consumer shall have no rights in respect of defects that are explicitly brought to their attention prior to the sale. Furthermore, a consumer cannot claim for damage caused by their own negligence or misuse. Comprehensive information regarding our warranty policies is accessible via the provided hyperlink.
Section 14 – Voucher Codes
During the checkout process, clients will be prompted to indicate whether they possess any discount or voucher codes. These codes are occasionally offered on our website or through our electronic mail newsletter services. In certain instances, these codes may be provided as loyalty rewards to clients who have made frequent purchases with us.
Voucher codes may not be utilized in conjunction with any other offers or discounts unless explicitly stated otherwise by NUMA STYLE LTD.
Please be advised that we shall only honour coupon codes that have been legitimately distributed to you. We reserve the right to expire or void coupon codes after a designated period. We are under no obligation to honour voucher codes discovered on third-party voucher websites not affiliated with NUMA STYLE LTD.
Section 15 – Competitions
NUMA may, at its discretion, periodically host competitions on our website or social media platforms. Entrants must be over 18 years of age, and winner(s) shall be announced within 7 days following the competition's closure. Entry to competitions is restricted to residents of Great Britain, and certain exclusions may apply. Unless explicitly stated otherwise, only one submission per entrant shall be accepted. No cash alternatives to prizes shall be offered. No entry fee or purchase is required to participate in the competition. Competition winners shall be contacted via electronic mail or the social media platform through which they entered. By participating in the competition, entrants grant NUMA permission to utilize their electronic mail address for communications related to the competition. Participants retain the right to unsubscribe from these communications at any time. NUMA reserves the right to cancel any competition. We further reserve the right to offer alternative products of similar or greater value as prizes.
Section 16 – Exclusions of Liability
Any disclaimers and exclusions of liability contained within these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of NUMA or any of its employees or agents, or in cases of fraud. These disclaimers and exclusions shall be governed by and construed in accordance with UK Law. If any provisions of these disclaimers and exclusions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Section 17 – Utilization of This Website Outside of the UK
NUMA makes no representation that any products or services referenced in the materials on this website are appropriate for use, or available, in other geographical locations. Those who choose to access this website from locations outside the United Kingdom are responsible for ensuring compliance with local laws to the extent that such laws are applicable.
Section 18 – Law, Jurisdiction, and Language
This website, any content contained herein, and any contract brought into being as a result of the utilization of this website shall be governed by and construed in accordance with UK Law. The parties to any such contract hereby agree to submit to the exclusive jurisdiction of the courts of the United Kingdom. All contractual agreements shall be concluded in the English language.
Section 19 – Complaints Procedure
Our organisation is committed to upholding a high standard of service for every client. Nevertheless, we acknowledge that on occasion, unforeseen issues may arise.
Lodging a Complaint: Clients may submit complaints via electronic mail, postal correspondence, or telephone; please refer to the ‘Contact Information’ section for the relevant details. To facilitate a comprehensive investigation, clients are requested to provide as much pertinent information as possible, including their contact details, a detailed account of the complaint, and any supporting documentation.
We shall provide an acknowledgment of receipt of your complaint within three business days of its reception. This acknowledgment will include the name or professional title of the individual assigned to manage the complaint.
The complaint will be subject to an impartial investigation conducted by an individual possessing the requisite competence who was not directly involved in the matter under dispute. We shall undertake a fair, consistent, and prompt assessment of the complaint's substance, determine whether the complaint is substantiated, and identify any appropriate remedial action or redress.
Where deemed appropriate, we shall offer suitable redress or remedial action, even in instances where the complaint is not upheld. Our objective is to achieve resolution at the earliest possible stage. If a complaint can be resolved within three business days, a summary of the resolution shall be communicated; however, more complex matters may necessitate a more protracted investigation period.
A final response letter shall be issued to you as soon as practicable. This communication will clearly articulate our decision and the rationale underpinning it. Should we determine that redress is warranted, comprehensive details of our proposed resolution shall be provided. If the investigation cannot be concluded within eight weeks of the complaint's receipt, we shall furnish you with an explanation for the delay and an indication of the anticipated timeframe for the provision of our final response.
If your purchase was facilitated via a regulated financial product, you will also be duly informed of your right to refer the complaint to the Financial Ombudsman Service should you remain dissatisfied with the delay. In the event that you are not satisfied with our final response, or if a period of eight weeks has elapsed since the submission of your complaint, you retain the right to refer your complaint to the Financial Ombudsman Service within six months from the date of our final response letter, the contact details for which are available at https://www.financial-ombudsman.org.uk
Section 20 – Contact Information
Any written inquiries regarding these Terms & Conditions, as well as any other comments or complaints, should be directed to our dedicated customer service electronic mail address: [email protected].
Postal correspondence should be addressed to NUMA STYLE LTD 20 Wenlock Road, London, England N1 7GU.
Telephone inquiries may be made by contacting us at 0161 768 7466.
Section 21 – Registered Address
NUMA STYLE LTD, 20 Wenlock Road, London, England, N1 7GU.
Section 22 – Amendments to Terms & Conditions
We reserve the right to amend these terms & conditions periodically, and it is incumbent upon you to review them with appropriate frequency.