We use a variety of high-quality materials, including powder-coated aluminum for frames, durable synthetic PE rattan, genuine teak wood, and high-performance outdoor fabrics. Specific materials used are listed on each product page.
FAQ — Frequently Asked Questions
Products and Materials
Absolutely! Our outdoor furniture is designed to withstand the elements and can be left outside all year round. However, we do recommend covering it with a NUMA specialist cover during prolonged periods of harsh weather, like snow and ice, to keep it looking its best.
Yes, our cushions are made with quick-drying foam and water-resistant fabric. However, for optimal longevity, we recommend storing them indoors during the winter months or when not in use for extended periods.
Our furniture comes with a warranty of up to 10 years against manufacturing defects. Please see our full warranty information in the footer of this page for further details.
You can contact us or you can find more infomation about our products and design by clicking here.
Yes all of our current range furniture pieces can be purchased seperately, so you can add extra middle sofas to our modular ranges, or additional dining chairs, or even make your own set! Contact us for more information and let us help you establish a quote for your dream space.
Not, at this stage. However very soon we will be offering most of our ranges in alternative colours and fabric types, including Sunbrella and Outdura. For very large orders, we may be able to provide a custom order in your chosen color or fabric, please contact us for more infomation
Yes, we have a lot to say and show you about our premium quality fabrics and beautiful metal finishes. We have samples of almost all of the materials we use, just contact us HERE and we can arrange them to be sent by express delivery free of charge.
Ordering and Delivery
We use a trusted network of delivery partners to ensure your NUMA furniture arrives safely and efficiently. The specific delivery partner will vary depending on your location and the size of your order. You'll receive information about the delivery partner and their contact details in your order confirmation and shipping notification emails. This allows you to track your order and contact them directly if you have any questions or need to arrange specific delivery instructions.
You can find more information about NUMA's delivery service by clicking HERE
Gas Firepits UK
Yes It couldnt be any easier!
When you're ready to ignite your outdoor experience - Follow these simple steps to connect your NUMA gas firepit and enjoy cozy evenings under the stars.
1. Get Connected:
- Our firepits come with a gas hose and regulator already connected. This regulator is designed for "Patio Gas" bottles (typically green with a 27mm clip-on connection). It won't connect to propane or butane bottles.
- Make sure the regulator's open/close valve is in the closed position (3 o'clock).
- Push the regulator onto the gas bottle connector until you hear a click.
2. Power Up:
- Locate the igniter button on the control panel.
- Unscrew the black rubber button (turn anti-clockwise) and insert 1 x AAA battery (negative end first). Don't lose the spring!
- Screw the button back on (clockwise).
- Test the igniter by pressing and holding the button. You should hear a continuous ticking. If not, double-check the battery and spring.
3. Connect the Spark:
- Find the black cable connected to the bottom of the firepit.
- Connect it to the exposed metal pin on the back of the igniter button. This ensures the spark reaches the pilot.
4. Uncoil and Flow:
- Under the firepit, you'll see a bronze-colored copper pipe. This is the gas supply pipe.
- Uncoil it if needed to ensure a smooth gas flow.
5. Keep it Clear:
- The crushed glass in the firepit tray adds a beautiful sparkle. Make sure it covers the tube but leaves the pilot cover (the small metal cube with holes) clear. This is where the magic happens!
Enjoy Your Firepit!
Remember to turn the open/close valve on the regulator to the 12 o'clock position when you want to use the firepit. Keep it closed when not in use.
Now, relax and enjoy the warmth and ambiance of your NUMA gas firepit! If you have any questions, our friendly customer service team is always happy to help.
Delivery Frequently Asked Questions
We're committed to delivering your NUMA furniture within the timeframe specified on the product page and your confirmation of order. We'll keep you updated every step of the way, from order confirmation to dispatch, and will provide ample notice to ensure you're fully prepared to receive your order. You can relax and enjoy the anticipation, knowing that we've got the delivery process covered.
Currently, we only offer delivery within most parts the UK and the USA. We are exploring options to expand our delivery areas in the future.
Some of our furniture requires basic assembly. Clear instructions and any necessary tools are included. If you'd prefer professional assembly, please contact our customer service team, and we may be able to arrange it for a small additional fee.
No problem! We understand that sometimes you might change your mind. If your order hasn't been dispatched yet, just get in touch with our friendly customer service team, and we'll be happy to help you select a different item or process a full refund for you. If your order has already been dispatched, dont worry you can still return it. Find more detailed information about our returns process on our dedicated returns page by clicking HERE.
Yes of course, call us during our opening hours and we can advise you and process your order securely.
We want to get your NUMA furniture to you as quickly as possible. If your order includes both in-stock and pre-order items, we'll automatically hold your order until everything is ready to be dispatched together. However, if you'd prefer to receive your in-stock items sooner, we're happy to split your order and send those out first at no extra cost. Just let our Customer Service team know by sending an email to [email protected], and we'll take care of it for you. Please note that a very few items are dispatched directly from our trusted suppliers' warehouses. If you'd like more information about this, please don't hesitate to contact our Customer Service team at [email protected].
We understand that mistakes happen, and sometimes addresses need to be updated. To ensure the security of your order and prevent fraud, we can only ship your NUMA items to the exact address you provided at checkout. If you've noticed an error in your shipping address, please contact our Customer Service team as soon as possible so we can assist you. You can reach us by contacting us HERE
We'll do our best to update your address if your order hasn't already been processed for shipment.
Here are a few things to keep in mind:
- Timing is key: The sooner you contact us, the better our chances of correcting the address before your order is shipped.
- Verification: We may need to verify your identity to ensure the security of your order.
- Shipping restrictions: In some cases, we may not be able to change the shipping address due to courier restrictions or other logistical issues. We'll do our best to accommodate your request whenever possible.
We appreciate your understanding and cooperation in ensuring that your NUMA furniture arrives at the correct destination.
YES! we're delighted youre consider our NUMA products as a gift for your loved one or colleague. Contact us for more information on how we can send these out to you.
No, as our products are our own in house design and specification, they are only available from us. Our flexible returns policy means that you can shop in confidence in the really unlikely event of you not liking you're new purchase you can return it back to us.
Care and Maintenance
Most of our furniture can be cleaned with a damp cloth and mild detergent. For specific care instructions for different materials and fabrics, please refer to the care guides on our website or contact our customer service team.
Yes, you can order replacement cushions and parts directly from our website or by contacting our customer service team.
Here are a few tips to keep your NUMA furniture in top condition:
- Avoid placing hot objects directly on the furniture surfaces.
- Use coasters and placemats to protect against spills and stains.
- Store cushions indoors when not in use for extended periods.
- Cover furniture during harsh weather conditions.
- Regularly check and tighten any screws or bolts.
- If you need to move your furniture, lift it rather than dragging it to avoid scratching your patio or deck.