Delivery

NUMA Delivery: Bringing Your Outdoor Oasis Home

 

At NUMA, we're committed to delivering more than just furniture; we're delivering a seamless and enjoyable experience that starts from the moment you place your order to the moment you're relaxing in your new outdoor haven.

 

We want your NUMA delivery experience to be as smooth and stress-free as possible. That's why we've streamlined our delivery process, providing clear communication, flexible options, and dedicated support every step of the way.

 

What Makes NUMA Delivery Special?

 

• Timely and Reliable: We understand that waiting for your new furniture can be exciting (and sometimes a little nerve-wracking!). That's why we work with trusted delivery partners to ensure your NUMA pieces arrive on time and in perfect condition.

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• Transparent Communication: We believe in keeping you informed every step of the way. You'll receive regular updates on your order status, including a tracking number once your furniture is dispatched.

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• Flexible Options: We offer a range of delivery options to suit your needs, including standard delivery and premium delivery with room of choice and assembly services.

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• Dedicated Customer Support: Our friendly Customer Service team is always available to answer any questions you may have about your delivery, from estimated delivery times to specific delivery instructions.

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• Careful Handling: Your NUMA furniture is carefully packaged and handled with care throughout the delivery process to ensure it arrives in pristine condition.

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• Convenient Scheduling: We work with you to schedule a delivery time that's convenient for you, so you can be there to receive your order and ensure everything is perfect.

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On the Day of delivery

 

To help everything go smoothly and get you relaxing in your new outdoor haven as quickly as possible, here's what you can expect on delivery day:

 

Before Your Delivery Arrives:

• Clear the Way: Make sure the delivery path is clear, both outside and inside your home, if the items need to be brought through your house. This includes hallways, doorways, and any other areas the delivery team might need to navigate.

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• Prepare the Space: Have the area where you plan to put your new furniture ready. This might involve moving existing furniture or clearing any obstacles.

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• Check Your Order: Take a peek at your order confirmation to remind yourself of the items you've ordered and their dimensions, just to be sure everything will fit comfortably in your chosen space.

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On Delivery Day:

• Delivery Window: You'll receive a delivery window from our delivery partner, so you know when to expect them.

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• Delivery Team: Our friendly delivery team will carefully unload your furniture and bring it to your desired location. They will also unpack the items unless you request otherwise.

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• Inspection: Take a moment to inspect your furniture to ensure everything is in good condition and that you've received all the items you ordered.

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• Questions and Concerns: Don't hesitate to ask the delivery team any questions you may have about the furniture or assembly. They are there to help!

 

After Delivery:

• Assembly (if required): If your furniture requires assembly, follow the instructions provided. If you have any questions, our Customer Service team is always happy to help.

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• Enjoy!: Once everything is set up, it's time to relax and enjoy your beautiful new NUMA furniture!

 

Important Notes:

 

• Accessibility: Please let us know in advance if there are any access restrictions at your property, such as narrow doorways, stairs, or parking limitations.

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• Assistance: If you require assistance with moving existing furniture or assembling your new furniture, please contact our Customer Service team, and we may be able to arrange additional services for you.

 

In the Unlikely Event of a Delivery Mishap

 

We understand that sometimes, even with the best intentions, things don't go exactly as planned. If your NUMA piece arrives in less than perfect condition, please don't fret! Our team is here to help.

 

To assist us in assessing the situation, kindly send us some snapshots of the product from various angles and distances. If possible, include photos of the box it arrived in, as it might have encountered some turbulence during its journey. Short videos are also welcome if photos can't fully capture the issue. This process can be started HERE and doesn't take long! And we aim to have your issue resolved within 24hrs.