8 Seat Dining Sets
Delivery Frequently Asked Questions
We're committed to delivering your NUMA furniture within the timeframe specified on the product page and your confirmation of order. We'll keep you updated every step of the way, from order confirmation to dispatch, and will provide ample notice to ensure you're fully prepared to receive your order. You can relax and enjoy the anticipation, knowing that we've got the delivery process covered.
Currently, we only offer delivery within most parts the UK. We are exploring options to expand our delivery areas in the future.
Some of our furniture requires basic assembly. Clear instructions and any necessary tools are included. If you'd prefer professional assembly, please contact our customer service team, and we may be able to arrange it for a small additional fee.
We use a trusted network of delivery partners to ensure your NUMA furniture arrives safely and efficiently. The specific delivery partner will vary depending on your location and the size of your order. You'll receive information about the delivery partner and their contact details in your order confirmation and shipping notification emails. This allows you to track your order and contact them directly if you have any questions or need to arrange specific delivery instructions.
You can find more information about NUMA's delivery service by the delivery page in the footer
No problem! We understand that sometimes you might change your mind. If your order hasn't been dispatched yet, just get in touch with our friendly customer service team, and we'll be happy to help you select a different item or process a full refund for you. If your order has already been dispatched, dont worry you can still return it. Find more detailed information about our returns process on our dedicated returns page by clicking HERE.
Yes of course, call us during our opening hours and we can advise you and process your order securely.
We want to get your NUMA furniture to you as quickly as possible. If your order includes both in-stock and pre-order items, we'll automatically hold your order until everything is ready to be dispatched together. However, if you'd prefer to receive your in-stock items sooner, we're happy to split your order and send those out first at no extra cost. Just let our Customer Service team know by sending an email to [email protected], and we'll take care of it for you. Please note that a very few items are dispatched directly from our trusted suppliers' warehouses. If you'd like more information about this, please don't hesitate to contact our Customer Service team at [email protected].
We understand that mistakes happen, and sometimes addresses need to be updated. To ensure the security of your order and prevent fraud, we can only ship your NUMA items to the exact address you provided at checkout. If you've noticed an error in your shipping address, please contact our Customer Service team as soon as possible so we can assist you. You can reach us by contacting us HERE
We'll do our best to update your address if your order hasn't already been processed for shipment.
Here are a few things to keep in mind:
- Timing is key: The sooner you contact us, the better our chances of correcting the address before your order is shipped.
- Verification: We may need to verify your identity to ensure the security of your order.
- Shipping restrictions: In some cases, we may not be able to change the shipping address due to courier restrictions or other logistical issues. We'll do our best to accommodate your request whenever possible.
We appreciate your understanding and cooperation in ensuring that your NUMA furniture arrives at the correct destination.
YES! we're delighted youre consider our NUMA products as a gift for your loved one or colleague. Contact us for more information on how we can send these out to you.
No, as our products are our own in house design and specification, they are only available from us. Our flexible returns policy means that you can shop in confidence in the really unlikely event of you not liking you're new purchase you can return it back to us.